News Archive
How Dennis got gym back in shape
THE manager of one of the oldest gyms in Manchester has revealed how he has turned things around since his appointment.
Dennis Shannon started his position at The Y Club five years ago, following 15 years with Spirit Health and Fitness. He said the changes he has made are ‘numerous’, but the biggest challenge he faced was with the staff.
“They were very demotivated and the club lacked systems and procedure, and was very unorganised. So I implemented systems for performance reviews, introduced new positions and tidied up procedures."
THE manager of one of the oldest gyms in Manchester has revealed how he has turned things around since his appointment.
Dennis Shannon started his position at The Y Club five years ago, following 15 years with Spirit Health and Fitness. He said the changes he has made are ‘numerous’, but the biggest challenge he faced was with the staff.
“They were very demotivated and the club lacked systems and procedure, and was very unorganised. So I implemented systems for performance reviews, introduced new positions and tidied up procedures."
Phone enquiries ‘the Achilles’ heel’ of industry – research
THE fitness industry is getting worse at responding to customer enquiries on the telephone, according to the results of new research.
Leisure-net Solutions’ third annual call-Focus survey included 120 calls to more than 60 sites across the private, local authority and leisure trust sectors. They were benchmarked against previous surveys to test whether the industry is answering telephone membership enquiries more quickly and efficiently.
Results showed that less than 60 per cent of calls were answered within five rings, down from 75 per cent last year.
THE fitness industry is getting worse at responding to customer enquiries on the telephone, according to the results of new research.
Leisure-net Solutions’ third annual call-Focus survey included 120 calls to more than 60 sites across the private, local authority and leisure trust sectors. They were benchmarked against previous surveys to test whether the industry is answering telephone membership enquiries more quickly and efficiently.
Results showed that less than 60 per cent of calls were answered within five rings, down from 75 per cent last year.
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