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Call centre helps operator improve customer service

LEISURE centre operator One Leisure has opened a call centre to deal with enquiries more efficiently and improve customer service.
Since opening One Leisure Direct at its Huntingdon site, there has been an 83 per cent reduction in abandoned calls, a 45 per cent reduction in calls receiving a busy voice guide message and a 70 per cent reduction in repeat calls.
Managing director Simon Bell said: “Gone are the days of hanging on the phone to make a booking or find out about One Leisure.
“Our specialist team of advisors at One Leisure Direct have made a real difference to the customer experience and this is a significant step forward in providing the very best service across all our facilities.”

Go backPosted on 14th November 2012