INDUSTRY expert Dr Paul Bedford is to hold a second retention convention in the UK next year, focused on improving customer experiences.
The two-day event at Austen Court in Birmingham will take place on May 19 and 20 and will cover a range of approaches to increase retention, reduce attrition and improve member loyalty across all sectors of the health and fitness market.
He said: “I was overwhelmed by the positive response to last year’s convention and so have decided to run another event this year with a slightly different theme.
“The two-day format will enable us to focus on the customer experience; hearing from retention experts across the globe, as well as operators that have put fantastic measures in place to increase retention and boost revenue, and technology experts; who will demonstrate the wide applications technology can play within the leisure industry.”
Speakers will include Dr. Melvyn Hillsdon and Paul is also looking for operators and suppliers who are winning the retention battle to share their stories.
Go backPosted on 24th November 2015